PERSONAL DATA POLICY
The Company I. Andrianakis AXTEE (hereinafter, the “Company” or “we”), strives to offer an experience that meets the needs of our visitors, using responsibly the information collected through our website. We are committed to respecting and safeguarding your privacy and complying with applicable data protection and confidentiality legislation. The processing of your personal data is governed by these terms, by the relevant provisions of the Greek and Community legal framework for data protection, including the General Data Protection Regulation (2016/679) and the relevant decisions, guidelines and regulations issued by the Greek Data Protection Authority. This Data Protection Policy (hereinafter, the “Policy”) constitutes an integral part and is incorporated into the Terms of Use of our Website and may be subject to amendments. We advise you to regularly check the Privacy Policy, so that you are informed about any modifications. By visiting and navigating our website, you accept the Data Protection Policy and the Cookies Policy as applicable. In case of significant modifications, we will ensure the publication of a relevant notice to our Website visitors. This Policy explains how we collect, process and / or use the data we receive through our Website, the emails we send and the mobile applications (collectively hereinafter referred to as the “platform” – or if it concerns only the website, the term “Website” is used) and which are related to this Policy, as applicable at each time. This Policy also describes your choices regarding the use, access, transfer, correction and deletion of your personal data.
Data we collect
We collect information about you in order to provide our services. In order to provide our services to you in the best possible way and in order to fulfill our contractual obligations, it is necessary for us to be able to collect and use the data described in this Policy.
1.1 Data we collect from you
When you provide us your details to receive newsletters or other updates and/or to make a reservation and/or to register for the programs offered, we collect and retain your data exclusively for the purposes stated below. In this context, we collect the data that you yourself provide to us, such as name, address, email address, telephone number, mobile phone, fax, credit card details, date of birth and gender.
1.2 Data we collect through automated means
When you use our Website, your device automatically provides us with data so that we can serve and tailor our response to you. The type of information we collect by automated means generally includes technical information about your computer, such as your IP address or other device identifier, the type of device you are using, and the operating system version. The data we collect may also include usage information and statistics about your interaction with the Website. It may also include information about the URLs of the websites you visited, referring and exit pages, page views, time spent on a page, number of clicks, platform type, location data (if you have enabled access to your location) and other information about how you used the Platform.
This information is collected using Cookies and other similar tracking technologies. We recommend that you review our Cookies Policy to learn more about Cookies, how they are used, and how you can control their use.
Why we collect your data
We process your data solely for the following purposes:
Service provision
When you make a reservation through our Website, you must provide your personal data. We collect your personal data to provide you with the services you request, to complete the transactions you make, to ensure that we meet your needs when you use our services and/or to communicate with you about issues related to the provision of our services.
Send newsletter
If you give your consent by entering your data in the newsletter subscription field, we will store your data and send you newsletters and updates.
Improvement of the provided services
We retain your data and the history of use of our services in order to extract statistics that allow us to better evaluate visits and user navigation through our website, so as to improve its content and structure.
Promotion
If you give your consent, we will use your contact information to contact you in order to send you promotional material and inform you of any special offers/discounts or other promotional activities.
Targeted advertising
If you consent to receive targeted advertising based on your preferences or your categorization as a customer, we will use automated means to process the data you provide to us and your transaction history through our Website in order to send you news, special offers and promotional material according to your profile and preferences. Regarding the use of Data collected through Cookies, please refer to the Cookies Policy.
Who receives and processes your data
Access to your data may only be granted to our duly authorized employees or external partners who act on our behalf, for the above-mentioned processing purposes, by providing us with IT services for recording and storing your data and/or customer service services and/or sending updates, promotional messages or conducting market research on our behalf.
How long do we keep your data?
The retention period may vary significantly depending on the type of data and how it is used. The determination of the data retention period is based on criteria such as legal retention periods, pending or potential disputes, intellectual property or proprietary rights, contractual requirements, operational instructions or needs and historical archiving. We will retain your data for as long as you remain registered to receive our Newsletters. In the case of services, we will retain them for 5 years from the last time you used one of our services. Your data will then be deleted, unless you give your consent to their processing again. In any case, you have the right to request the cessation of communication for advertising purposes and/or the deletion of your data at any time.
Your rights
Our company ensures your rights regarding the processing of personal data and their exercise.
You have the right:
8.1 Request access to your personal data
8.2 Request the correction of your personal data if it is inaccurate or incomplete.
8.3 Request the deletion of your personal data, unless their processing is necessary for the exercise of the legal rights of Xenophon Accommodations or third parties, for the fulfillment of a legal obligation, for reasons of public interest or for the defense of our legal rights before judicial or other authorities.
8.4 Request the restriction of the processing of your personal data only for specific purposes.
8.5 You may withdraw your consent to the processing of your personal data for advertising purposes and/or targeted advertising at any time by sending an email or written request to info@matala-pitsidia.com using the contact details below. In such case, our processing of your personal data for these purposes will cease, without affecting the lawfulness of any processing until your consent is withdrawn.
In order to exercise any of the above rights, we advise you to send us an email or written request, using our contact details below.
Contact information
Address: Xenophon Apartments, 70200 Matala, Heraklion, Crete
Tel: +30-28920-45358
E-mail : info@matala-pitsidia.com
If you believe that your data protection rights have been violated, you can appeal to the Personal Data Protection Authority (www.dpa.gr)